Frequently Asked Questions

FAQs

Expand all Collapse all

• I am not currently a Tulsa Dental customer. Can I place an order online?

  You must open an account with Tulsa Dental and become an online customer to order products. Just fill out a new customer account form. Upon confirmation of the information, we will set up your account and send you an e-mail with your account number. Once you receive this information, you are ready to shop online! If your dental practice is located outside the U.S. or Canada, we may refer you to a distributor who carries our products in your country.

• My practice is not located in the United States or Canada. Can I order through your website and ship it directly here?

  DENTSPLY Tulsa Dental sells only to dentists, dental clinics and dental schools in the USA, Canada and Puerto Rico. We also ship to military installations with APO/FPO addresses. You must provide a military address prior to placing an order. To submit a military address, please email us, submit your information online or call us at 1-800-622-1202.

  If you are outside of these areas, please contact your DENTSPLY Maillefer dealer, or visit our corporate parent to find a dealer in your area.  Please direct any other questions to tulsaquestions@dentsply.com.

• How do I place an order online?

  When shopping online, simply add an item from any product page to your shopping cart by clicking on the gold Add to Cart button. When you are finished shopping, click View Cart or the gold Checkout button at the top of any screen. This will take you to the Shopping Cart, where you can view your items, change quantities, save them in My Favorites for later purchase, or Proceed to Checkout.

• What credit cards do you accept?

  We accept Visa, MasterCard and American Express.

• What should I expect to happen once I place an order online?

  Once you have completed the order process, you will get a confirmation number and we will send you a confirmation e-mail.

• How long will it take to receive an online order?

  Orders received before 3:00 PM Central Time Monday - Friday ship the same day unless billing or weather-related issues occur. U.S. Shipments will arrive in approximately 3-7 days. See shipping details.

• How does the shopping cart work?

  The shopping cart is designed to keep track of the things you would like to buy. When you see an item you are thinking about buying, click on the gold Add to Shopping Cart button. This action will place items in your shopping cart for you to keep track of until you are ready to check out. You can review your shopping cart and make changes at any time before checking out. Note: Items are stored in your cart permanently only if you log in (so we know who you are) and access your cart (triggering a process to save your items to your profile in our database.)

• What is your return policy?

  WITHIN 30 DAYS OF INVOICE:

  Claims related to shipments and orders must be reported within 30 days of invoice date.

  WITHIN 120 DAYS OF INVOICE:

  We gladly accept products for exchange or refund within 120 days of invoice date with a valid Return Materials Authorization (RMA) number. Product must be returned in new, resalable condition without any markings. Equipment must be returned unused, in the original package with seal unbroken. Please call 1.800.662.1202 for an RMA number and have your invoice available for reference.

  AFTER 120 DAYS OF INVOICE:

  Products returned after 120 days of invoice must meet the standards outlined above. In addition, a 10 percent restocking fee applies to returns 120 days after the date of original invoice. Please call 1.800.662.1202 for an RMA number and have your invoice available for reference.

  We cannot accept any product returned or exchanged after 6 months from the date of invoice. No discontinued or expired products will be accepted for return.  More>

• Can I place my order toll free by fax or phone?

  Absolutely. Within the U.S. and Canada, please fax your order to us at 1-800-597-2779 or call 1-800-662-1202. Elsewhere, please fax to 1-918-493-6599 or call 1-918-493-6598.

• What are your office hours?

  Our phones are staffed Monday through Thursday 7:30 AM to 6:00 PM and Friday 7:30 AM to 5:00 PM Central Time. We are closed Saturdays, Sundays and major holidays. You may place online and fax orders any time.

• I placed an order online and need help from Customer Service. What do I do?

   Email us at tulsacustserv@dentsply.com, by phone at 1-800-662-1202 or by fax at 1-800-597-2779.

• Do any of your products carry warranties?

  All of the endodontic motors and equipment as well as the obturator ovens come with a limited warranty provided by the product manufacturer.

• How can I get more information about the products described in your catalog?

  Click on any of the products on this website for more product information. You'll see supporting information such as Safety Data Sheets, Directions for Use, maintenance instructions and videos beneath each item's ordering infomation. View it online, download and save it, or print a copy for future reference.